Welcome to https://manchesterenergygrants.co.uk/ . At Manchester Energy Grants, we value the privacy and security of our customers’ information. This Privacy Policy outlines how we collect, use, store, and disclose your personal data in compliance with the ECO4 scheme, the Data Protection Act 2018, and the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect the following types of personal information from our customers:

• Personal Identification Data: Full name, address, contact details (phone number and email address), and other relevant information.

• Eligibility Information: Information required to assess your eligibility for ECO4 grants, such as your household income, benefits, and energy usage.

• Interaction Data: Details about interactions you have with us, including emails, phone calls, and feedback.

• Evidence & Supporting Documents: Any documents provided to verify eligibility under the ECO4 scheme.

2. How We Use Your Information

Manchester Energy Grants uses the information we collect for the following purposes:

• Lead Generation: To assess eligibility for boiler grants and provide personalized recommendations under the ECO4 scheme.

• Customer Support and Communications: To respond to inquiries, provide updates on grant applications, and offer information on potential grants that may be available in the future. We may retain your contact details (such as phone number and email address) to inform you about future funding opportunities that you may qualify for.

• Compliance with Legal Requirements: To fulfill any legal or regulatory requirements related to the ECO4 scheme.

3. Data Retention

We retain personal data for a maximum of six (6) years from the date of collection, as required by regulatory guidelines and our commitments under the ECO4 scheme.

However, if your property does not qualify for the grant or we are unable to carry out the installation due to unforeseen circumstances, all collected data—including your contact details—will be securely deleted, and no information will be retained or shared with any third party.

4. Installation Disclaimer

While we make every effort to assist customers through the grant process, Manchester Energy Grants is not liable to install the boiler after the property survey in any of the following circumstances:

• If your property does not meet eligibility criteria after generating the Energy Performance Report (EPR).

• If you fail to provide the necessary paperwork or supporting documents required to proceed.

• If there is a change in policy or grant criteria by the governing authority or funding body, which affects your eligibility.

• If installation is not feasible due to weather conditions or property limitations beyond our control.

We understand these situations can be disappointing; however, they are determined by external factors outside our influence.

5. Your Rights

You have the right to:

• Access: Request details about the personal data we hold about you.

• Rectify: Correct any inaccurate or incomplete data we hold about you.

• Erase: Request deletion of your personal data, subject to legal and regulatory retention requirements.

• Restrict Processing: Limit how we process your data under certain circumstances.

• Data Portability: Obtain a copy of your data in a structured format.

• Object: Withdraw consent or object to certain processing activities, such as direct marketing.

To exercise these rights, please contact us at:

Email: info@manchesterenergygrants.co.uk
Phone: +44 7441 357041
Address: Unit 6 Neville Street Industrial Estate, Neville Street, Chadderton, Oldham, England, OL9 6LD

6. How We Protect Your Information

We implement appropriate technical and organizational measures to ensure your data remains secure. We regularly review these measures to guard against unauthorized access, loss, or misuse of your data.

7. Data Sharing and Third-Party Disclosure

Manchester Energy Grants does not sell, trade, or otherwise share your personal information with third parties, except under the following circumstances:

• Service Providers: We may share data with trusted third parties who assist us in our operations, provided they meet our strict privacy and security standards.

• Funders Only: Any evidence or documentation you provide is shared exclusively with the relevant funding bodies to assess your eligibility and process your application.

• Legal Requirements: When required by law or regulation, we may disclose personal data to law enforcement or other government authorities.

We do not share your contact details or supporting evidence with any third parties other than the relevant funders.

8. Updates to This Privacy Policy

We may periodically update this Privacy Policy. Any significant changes will be posted on this page, and we encourage you to review it regularly. Your continued use of the Website constitutes acceptance of any updated terms.

Contact Us

If you have questions regarding our Privacy Policy or wish to exercise any of your data rights, please contact us:

• Email: info@manchesterenergygrants.co.uk

• Phone: +44 7441 357041

• Address: Unit 6 Neville Street Industrial Estate, Neville Street, Chadderton, Oldham, England, OL9 6LD