Welcome to https://manchestergrant.co.uk/ (“the Website”). At Home Energy Guide, we value the privacy and security of our customers’ information. This Privacy Policy outlines how we collect, use, store, and disclose your personal data in compliance with the ECO4 scheme, the Data Protection Act 2018, and the General Data Protection Regulation (GDPR).

1. Information We Collect

We collect the following types of personal information from our customers:

• Personal Identification Data: Full name, address, contact details (phone number and email address), and other relevant information.
• Eligibility Information: Information required to assess your eligibility for ECO4 grants, such as your household income, benefits, and energy usage.
• Interaction Data: Details about interactions you have with us, including emails, phone calls, and feedback.

2. How We Use Your Information

Home Energy Guide uses the information we collect for the following purposes:

• Lead Generation: To assess eligibility for boiler grants and provide personalized recommendations under the ECO4 scheme.
• Customer Support and Communications: To respond to inquiries, provide updates on grant applications, and offer information on potential grants that may be available in the future.
• Compliance with Legal Requirements: To fulfill any legal or regulatory requirements related to the ECO4 scheme.

3. Data Retention

We retain personal data for a maximum of six (6) years from the date of collection, as required by regulatory guidelines and our commitments under the ECO4 scheme. After this period, your data will be securely deleted or anonymized.

4. Your Rights

You have the right to:

• Access: Request details about the personal data we hold about you.
• Rectify: Correct any inaccurate or incomplete data we hold about you.
• Erase: Request deletion of your personal data, subject to legal and regulatory retention requirements.
• Restrict Processing: Limit how we process your data under certain circumstances.
• Data Portability: Obtain a copy of your data in a structured format.
• Object: Withdraw consent or object to certain processing activities, such as direct marketing.

To exercise these rights, please contact us at info@manchestergrant.co.ukmailto:info@manchestergrant.co.uk

5. How We Protect Your Information

We implement appropriate technical and organizational measures to ensure your data remains secure. We regularly review these measures to guard against unauthorized access, loss, or misuse of your data.

6. Data Sharing and Third-Party Disclosure

Home Energy Guide does not sell, trade, or otherwise share your personal information with third parties except for the following circumstances:

• Service Providers: We may share data with trusted third parties who assist us in our operations, provided they meet our privacy and security standards.
• Legal Requirements: When required by law or regulation, we may disclose personal data to law enforcement or other government authorities.

7. Updates to This Privacy Policy

We may periodically update this Privacy Policy. Any significant changes will be posted on this page, and we encourage you to review it regularly. Your continued use of the Website constitutes acceptance of any updated terms.

If you have questions regarding our Privacy Policy or wish to exercise any of your data rights, please contact us at:

Email:info@manchestergrant.co.uk
Address: Unit 6 Neville Street Industrial Estate Neville Street, Chadderton, Oldham, England, OL9 6LD